● Respond to customer inquiries via phone, email, chat, or social media channels promptly and professionally.
● Promptly allocate calls as appropriate.
● Provide accurate information about products, services, pricing, promotions, and company policies.
● Coordinate with internal departments such as logistics, inventory, and sales to ensure timely order fulfillment and delivery.
● Keep customers informed about order status, shipment tracking, and delivery schedules.
● Follow up with customers to ensure satisfactory resolution and maintain customer satisfaction.
● Maintain accurate records of customer interactions, transactions, and resolutions in CRM (Customer Relationship Management) software.
● Provide regular reports and updates to management on customer service activities, trends, and outcomes.
● Coordinate with Vendors for warranty calls.
● Making DCR ( Daily
Call Reports
Responsibilities
- Excellent verbal and written communication skills
- Strong interpersonal and customer handling skills
- Customer-focused approach with problem-solving ability
- Ability to multitask and manage time efficiently
- Good coordination and follow-up skills
Must Have
- Diploma or Bachelor’s Degree
- Degree in any relevant field
- Minimum 2 years of experience in customer support or customer care role
Nice to have
- Basic computer knowledge (MS Excel, MS Word, Email, etc.)
- Basic knowledge of Hardware, Software, and Networking
- Ability to work in a fast-paced environment
- Flexible and adaptable attitude
What We Offer
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
