The IT FMS Engineer will be stationed on-site to provide first-level support for the company’s IT infrastructure, including desktops, laptops, servers, LAN, and IT peripherals. This role is responsible for resolving user complaints, coordinating vendor support for in-warranty systems, maintaining service continuity, and assisting users with basic hardware/software concerns. The position operates under a 12-month non-comprehensive support contract and is vital in ensuring seamless daily operations across the facility.
Extended Hours & Holidays (if required):
- Any work beyond regular hours or on paid holidays will be compensated with transport and overtime (to be included in monthly bill).
- No work is expected on public holidays unless specifically required.
Contract Terms:
- Contract Period: 1 Year (from the date of award)
- Working Hours: As per company’s business hours
- Public Holidays: No work expected unless required (as per holiday list)
- Overtime: Paid transport and additional billing in case of off-day or extended hours
- Termination Clause: 30 days prior written notice required by either party
- Renewal Clause: Contract renewal will include a minimum 10% increase in cost
- Employment Terms: No permanent offer from client company to the deployed engineer is allowed during or after the contract term
Responsibilities
- IT Infrastructure Support:-
Provide on-site support for desktops, laptops, printers, scanners, servers, and network devices ,
Monitor and maintain proper operation of IT hardware and peripherals. -
Help Desk & User Support:-
Offer Level 1 support: attend calls, personal/telephonic queries, and guide users,
Assist with basic software (e.g., Windows, MS Office) and hardware troubleshooting, - Vendor Coordination for In-Warranty Devices:-
Log service calls with respective vendors for under-warranty equipment,
Follow up on replacements/repairs and ensure proper closure,
Update the Engineer-in-Charge on the status and progress of calls. - Reporting & Tracking:- Maintain logs of service tickets, vendor follow-ups, part replacements, and user issues,
Ensure timely updates and documentation of all support activities.
Must Have
- ITI-Wiremen
- ITI COPA or Diploma EC
- Perfect written English
- Highly creative and autonomous
- Any Other Relevant Qualification
Nice to have
- Experience using remote desktop tools or basic ticketing platforms.
- Exposure to Active Directory or domain-joined environments.
- Coordination experience with OEM service centers/vendors
- Asset tracking and basic inventory management knowledge
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Product
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
