Job Location : Dahej, District: Bharuch
Objective: The role aims to diagnose and resolve technical issues with hardware and software system through installation, upgradation and maintenance of IT peripherals.
Job Description:
• Key holder must be able to identify, diagnose and resolve Hardware, Software, Printer, Scanner and LAN related issues reported by users.
• Provide technical assistance to the clients regarding any operating system issues.
• He must keep himself available at on-site as per the requirements.
• He must possess hand on experience on formatting, installing and upgrading equipment as needed
• Addressing user requests and close the complaints/tickets on timely with customer satisfaction.
• Update and close all the helpdesk tickets after completion of call/complaint which are assigned to him.
• Must be able to understand the problem reported by the users before start working on any issues.